Everyone is under a car. Tanevo picks up.
Tyre changes, inspections, breakdowns: Tanevo answers and leaves a ticket with the requested slot. Danger? It connects.
- Tyre changes and servicing: Ticket “Tyre change, Skoda Octavia” with requested slot, due the promised day.
- Vehicle inspection prep: Ticket with vehicle, inspection date and contact.
- Breakdowns and warning lights: High-priority ticket with location, vehicle and callback number.
- “Is my car ready?”: Callback ticket with name, vehicle and number, due the same day.
- 4,839,465passenger cars were registered in Switzerland in 2025.Source: bfs.admin.ch
- 10.8 yearswas the average age of those cars in 2025, up from 8.7 years in 2010.Source: bfs.admin.ch
- around 4,000garages belong to the Swiss motor trade association AGVS, from franchised dealers to independent workshops.Source: agvs-upsa.ch
AI demo
Tanevo on the phone
Set up your business and call your own agent (it speaks German)
Every request
a ticket
Of course. Which car is it?
A Skoda Octavia estate.
Thank you. I've noted next week in the morning; the garage will confirm the appointment today.
Tyre changes and servicing
Ticket “Tyre change, Skoda Octavia” with requested slot, due the promised day.
What it takes down for you
In spring and autumn the phone never stops. The agent records the requested slot; you schedule it and confirm.
The vehicle inspection (MFK) summons has arrived. The agent records vehicle and summons date so you can plan the prep in time.
The agent records what the car shows. No tow truck, no remote diagnosis. With smoke or injuries it connects at once.
How a call to your garage runs
Your garage's name, AI notice and recording notice, can be switched off.
One question at a time. You choose extras like the number plate.
Answers from the fact sheet. Anything else it records instead of guessing.
Danger: it connects. Otherwise it gives your callback promise, if set.
Request, vehicle, slot, contact and the caller's words, due the promised day.
I can't see that from here, so I'll pass it on to the workshop. May I have your name?
Meier.
Thank you. The workshop will get back to you today.
“Is my car ready?”
Callback ticket with name, vehicle and number, due the same day.
What else it handles
The question garages hear most. Without access to your garage software, the agent says so and creates a callback ticket.
A day at your garage
Example · translated from German
- 10:05“Will my Golf be ready today?”
- 12:15Are you open on Saturday? Is there a courtesy car?
- 16:40A customer wants to speak to the workshop manager.
- 18:50The car won't start and is needed first thing tomorrow.Urgent
- Sat 10:30After a rear-end collision, smoke is coming from the engine bay.Urgent
- 10:05→ Says it can't see the job status and creates a callback ticket.
- 12:15→ Answers from your fact sheet. No entry, no answer: then it records the question.
- 16:40→ Connects to your forwarding number if allowed. Otherwise it creates a ticket.
- 18:50→ Records location and vehicle. The customer says it's urgent, so high priority.Urgent
- Sat 10:30→ Spots the danger, connects at once. No number set: it gives 118 and 144.Urgent
Voicemail or Tanevo
In tyre season the phone rings out; everyone is changing wheels.
On the voicemail: “Call me back”, no number, no car.
“Is my car ready?” drags a mechanic from under a car.
Saturday breakdown, nobody there: the customer calls the next garage.
Setting it up for your garage
Example values. You set all of this in the dashboard and change it anytime.
Instructions
- For appointment requests, ask for make, model and number plate.
- For an inspection summons, ask for the date on it.
- For a breakdown, first ask where the car is.
Never says
- What a repair will cost
- Whether the car is safe to drive on
- Other customers' vehicles and jobs
Asks before handing over
Fact sheet
- Workshop opening hours
- Mon–Fri 07:00–12:00 and 13:15–17:30, closed on Saturday
- Courtesy cars
- Two courtesy cars, only if reserved with the appointment
- Tyre storage
- Yes, one set per vehicle; changes by appointment only
- MFK inspection
- We prepare and present it at the road traffic office
Your systems
What works today and what doesn't yet. No program is listed as connected unless it is.
Tanevo dashboardToday
Every request becomes a ticket with due date, history and customer profile.
Your existing numberToday
Forward it to Tanevo, e.g. only when busy. No porting needed.
Google CalendarToday
Once connected: offers free times, books after the caller's yes.
Your own system with an MCP serverVia MCP
Connect under Connectors; enable each tool. Changes need read-back and a yes.
Garage software (DMS) and workshop scheduleNot yet
Programs like Loco-Soft or bme: not connected. It can't see job status.
What the agent never does
Never quotes repair costs or prices you haven't stored.
Never books into the workshop schedule; appointments only with a connected Google Calendar.
Doesn't send out a tow truck; it records the location or connects the call.
Never pretends to be a person.
Frequently asked questions
Only if it offers an MCP server. You connect it under Connectors and enable each tool individually. Read-only tools it uses directly; tools that change data only after reading back and hearing the caller say yes. Without a connection, it creates a ticket.
Not into the workshop schedule. If you connect a Google Calendar, it offers up to two free times and enters the appointment there after the caller says yes. Otherwise it records the requested day and time, and you confirm it.
You decide whether the agent connects them: never, always, or only during opening hours. The default is “only during opening hours”. In the evening it records the request as a ticket.
With the intake fields “Location or address” and “Callback number” it records location, vehicle and number. If the caller says it's urgent, the ticket gets high priority. Smoke or injuries: it connects to your on-call or forwarding number; without one, it gives 118 and 144.
If you set a callback promise, it names a day worked out from your opening hours, for example “today” or “by Monday”. So on a Saturday it won't promise a Sunday, and the ticket is due in the dashboard on exactly that day.
It says so and records it as a ticket. The question appears under Knowledge among the open questions. You answer it once, and from then on it knows.