Every damage report with address, flat and callback number
Tanevo asks for building and flat and files a complete ticket. Danger goes straight to your on-call service.
- Damage reports: Ticket “Dishwasher not draining, Musterweg 5, 2nd floor left”, due Friday.
- Emergencies in the building: Urgent ticket with the caller's words and number; call forwarded to on-call.
- 6 in 10households in Switzerland rent their home, 2.5 million in 2024.Source: bfs.admin.ch
- 0.93%of homes were vacant on 1 June 2026. The rate has fallen six years running.Source: bfs.admin.ch
AI demo
Tanevo on the phone
Set up your business and call your own agent (it speaks German)
Every request
a ticket
I'll note that. What is the address, including the floor?
Musterweg 5 in Musterdorf, second floor on the left.
Thank you. The agency will get back to you by Friday.
Damage reports
Ticket “Dishwasher not draining, Musterweg 5, 2nd floor left”, due Friday.
What it takes down for you
The agent asks what is broken, in which building and flat, since when. Later details from the call join the same ticket.
Water, gas smell, smoke: the agent connects to your on-call number around the clock. No number set: it gives 118 and 144.
Lost key, access for a contractor: it records who needs what for which flat. It notes a preferred time, you confirm it.
How a call to your agency runs
Your agency's name, then: it is an AI, the call is recorded.
What is broken, since when, one flat or the whole building?
Address, name and number per your intake fields; floor if instructed.
Danger: straight to on-call. Callback promise set? It names the day.
Contact, address, caller's words; due the promised or next working day.
Service charges, notices, move-out
Questions on statements, notice periods or move-out it answers from your knowledge. If missing, it records and collects the question.
What else it handles
Questions on statements, notice periods or move-out it answers from your knowledge. If missing, it records and collects the question.
A day at your agency
Example · translated from German
- 07:40A tenant reports that the heating is cold in the whole building.
- 12:30A tenant has lost the key to their flat.
- 16:50A tenant asks why she has to pay extra this year.
- 19:30A caller wants to speak to the property manager in person.
- Sat, 02:10Water is dripping from the ceiling in a flat.Urgent
- 07:40→ Asks for the address and since when, notes the whole building is affected.
- 12:30→ Records building, flat and callback number; with a promise set, names the callback day.
- 16:50→ Names no amount and doesn't recalculate. Records the question with the flat.
- 19:30→ Outside opening hours your phone doesn't ring by default; the request becomes a ticket.
- Sat, 02:10→ Connects straight to on-call and creates an urgent ticket with the caller's words.Urgent
Voicemail versus Tanevo
After hours the voicemail runs, often without address or flat.
Weekend water damage: the tenant looks for the stairwell on-call notice.
The callback note sits on the desk with no deadline.
Third call about the same damage, and whoever answers knows nothing.
Setting it up for your agency
Examples for “Verhalten” and “Wissen” in the dashboard, in your own words.
Instructions
- For every damage report, ask for the floor and side.
- Heating, hot water: ask if the whole building is affected.
- Vacant flats: refer to the listings on our website.
Never says
- No promise of a rent reduction or compensation.
- No statement on whether a notice is valid.
- Never give names or numbers of other tenants.
Asks before handing over
Fact sheet
- Office hours
- Mon–Fri, 8 to 12 and 1.30 to 5 pm.
- Giving notice
- Only signed, in writing, by post. Periods: tenancy agreement.
- Service charge statement
- Once a year. The property manager answers questions.
- Replacement keys
- Only with a written order; the tenant pays.
Your systems
What works today and what doesn't yet. No program is listed as connected unless it is.
Your existing phone numberToday
You keep your number and forward it to your Tanevo number.
Google CalendarToday
One appointment type, e.g. viewings: offers free times, books after a yes.
Your own system with an MCP serverVia MCP
Connect via “Konnektoren”, enable tools singly; changes need read-back and yes.
ImmoTop2, Rimo R5, GARAIO REMNot yet
Not connected. Reports stay in the Tanevo dashboard, not your tenant records.
Contractor ordersNot yet
The agent instructs no contractor. You decide whom to send.
What the agent never does
Never promises a contractor appointment you haven't confirmed.
Never names amounts or deadlines that aren't in your knowledge.
Never promises a rent reduction or compensation.
Never pretends to be a person.
Frequently asked questions
If the agent detects danger, it connects to your on-call number, whatever the time. Without one it uses your forwarding number. If no number is set at all, it gives the emergency numbers and creates an urgent ticket.
Yes. The on-call number is any phone number you enter in the dashboard under “Verhalten”, card “Übergabe” (the dashboard is in German).
It records the wish to give notice as a ticket. It doesn't say whether a notice is valid. What you store about it, for instance that you only accept notices in writing, it tells the caller.
General ones, if the answer is in your knowledge, such as when the statement is sent. It doesn't check an individual statement or name amounts; the question comes to you as a ticket.
You decide: never, always, or only during opening hours. The default is “only during opening hours”. In the evening the agent records the request as a ticket.
Yes, by their number. What it remembers, such as the flat, you see in the customer profile with the sentence it came from. You can delete it at any time.